Draft text — please have this checked before publishing.
[TODO: consider using the ANBOS / sector terms (branchevoorwaarden) if you are a member of a trade association.]
1. About us and applicability
These terms and conditions apply to all appointments, treatments, products and gift cards of Opaline Beauty Studio, based in Almere, the Netherlands.
- Owner: [OWNER NAME]
- Address: [ADDRESS]
- Chamber of Commerce (KvK) number: [KVK]
- VAT (BTW) number: [BTW]
- Email: [EMAIL]
- Phone: [PHONE]
By booking an appointment or buying a gift card, you agree to these terms. Any different arrangements only apply if we have agreed them in writing (for example by email).
2. Appointments and booking
You can book via our online booking tool [BOOKING TOOL NAME], by phone, via WhatsApp or by email. Your appointment is confirmed once you have received a confirmation from us or from the booking tool. Please check your confirmation and let us know if anything is incorrect.
3. Intake and health information
Before your first treatment, we ask you to complete an intake or health questionnaire. This helps us carry out your treatment safely and in a way that suits your skin.
- Please share all relevant information honestly and completely, such as skin conditions, allergies, medication, pregnancy or recent treatments.
- If anything changes in your health or medication, please let us know before your next appointment.
- If relevant information is withheld or incorrect, we cannot be held liable for the consequences.
You can read how we handle this information in our Privacy Policy.
4. Refusing or adjusting a treatment
Your safety comes first. We may refuse, adjust or stop a treatment if we consider it necessary for health or safety reasons, for example in case of a skin reaction or contraindication. We will always discuss this with you. [TODO: state whether, and which, costs apply in that case.]
5. Results
Every skin is different. We do our very best to achieve a good result, but we cannot guarantee any specific outcome. Results depend on factors such as your skin type, lifestyle and aftercare at home, so please follow the aftercare advice we give you.
6. Prices and payment
- Current prices are shown on our website and in the studio. Prices are in euros and include VAT. [TODO: check that this applies to your situation.]
- We may change our prices. For an appointment that has already been confirmed, the price at the time of booking applies.
- Payment is due directly after your treatment. Payment methods: [PAYMENT METHODS].
- [TODO: state whether you ask for a deposit when booking.]
7. Late arrival
If you arrive late, we will do as much of the treatment as we can in the remaining time, so the next client is not kept waiting. Your treatment will be shorter, but the full price applies. [TODO: confirm or adjust this policy.]
8. Cancelling and rescheduling
You can cancel or reschedule your appointment free of charge up to 24 hours in advance. For later cancellations and missed appointments, the rules in our Cancellation Policy apply.
9. Gift cards
- A gift card is valid until [GIFT CARD VALIDITY].
- Gift cards cannot be exchanged for cash. [TODO: state whether any remaining balance is kept.]
- Please keep your gift card safe; we cannot replace a lost card. [TODO: confirm this.]
10. Complaints
Not happy with something? Please let us know as soon as possible, preferably within [COMPLAINT PERIOD / e.g. 7 days] of your treatment, via [EMAIL] or [PHONE]. Describe your complaint as clearly as you can. We will respond within [RESPONSE PERIOD / e.g. 14 days] and work with you to find a fair solution.
[TODO: mention a disputes committee if you are affiliated with one.]
11. Liability
We work carefully and with professional products. Our liability is limited to the extent permitted by Dutch law:
- Our liability is limited to [LIABILITY CAP / e.g. the price of the treatment concerned or the amount paid out by our insurer].
- We are not liable for damage caused by incorrect or incomplete information you have given, or by not following aftercare advice.
- We are not liable for loss of or damage to personal belongings in the studio.
- These limitations do not apply in case of intent or gross negligence.
[TODO: have this clause checked and aligned with your professional liability insurance.]
12. Privacy
We handle your personal data with care. For more information, please see our Privacy Policy.
13. Applicable law
These terms and all agreements with Opaline Beauty Studio are governed by Dutch law. We will always try to resolve any dispute together first.