Draft text — please have this checked before publishing.
We reserve your appointment time especially for you. That is why we ask you to let us know in good time if you cannot make it, so we can offer the slot to someone else.
Free cancellation or rescheduling
You can cancel or reschedule your appointment free of charge up to 24 hours in advance.
Cancelling within 24 hours or not showing up
- Cancelling or rescheduling within 24 hours of your appointment: [LATE CANCELLATION FEE / e.g. 50% of the treatment price].
- Not showing up without notice (no-show): [NO-SHOW FEE].
[TODO: state how and when these charges are made.]
How to cancel or reschedule
You can cancel or reschedule your appointment via:
- the link in your [BOOKING TOOL NAME] confirmation;
- phone: [PHONE];
- WhatsApp: [PHONE];
- email: [EMAIL].
If you call or message outside opening hours, the time your message was sent counts.
Late arrival
If you arrive late, the delay comes off your treatment time so the next client is not kept waiting. The full price applies. [TODO: confirm this policy, e.g. after how many minutes a late arrival counts as a missed appointment.]
Illness and emergencies
Sometimes the unexpected happens. [TODO: your policy, e.g. “We try to be flexible in such cases. Let us know as soon as possible and we will find a solution together.”]
If you have a cold, a fever or a contagious skin condition, please let us know. We will reschedule your appointment in consultation with you.
If we need to cancel
If we unexpectedly have to cancel your appointment, for example due to illness, we will let you know as soon as possible and reschedule you at no cost.
Questions
Any questions about this policy? Feel free to contact us at [EMAIL] or [PHONE]. Please also see our Terms & Conditions.